FeatureTel Support

Contact Us for Support:

24/7/365 - Our clients reach us.  

We know that our primary opportunity to impress you comes when you need help.

Phone:   919-459-2300 - option '1' for the Support Group

Email:    This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

VoIP Quality Speed Test for Small Office / Home Office

 

Frequently Asked Questions

 

How to Access FeatureTel Web Portal

  1. Your account must have Web Portal enabled
  2. From any Web Browser, go to: http://wp.featuretel.com
  3. Enter your DID as the phone number (no dashes or spaces)
  4. Enter your password

 

How to operate Console Assistant with Windows (32 or 64 bit)

Console Assistant will only operate properly in Windows XP Compatibility Mode. Windows XP Compatibility Mode is available for the Professional and Ultimate editions of Windows 7. Windows XP Compatibility Mode is not currently available with Windows 7 Home or Standard. For more information on Windows XP Mode, please go to the Microsoft website.

 

How to Connect a FeatureTel Phone to a Home Network

  1. First, you need home firewall/router (the IP Phone will not work connected directly to the cable modem
  2. Modify TFTP server to [the IP address provided by FeatureTel Support]
  3. Press settings button
  4. then press 3 (Network Configuration)
  5. then press 32
  6. then press * * # (star, star, pound)
  7. press the Yes softkey, setting 32 Alt TFTP = yes
  8. press 8
  9. press the Edit softkey
  10. enter the address: [provided by FeatureTel Support] (using the * key for the 'dots')
  11. press the Validat. softkey
  12. press the Save softkey

 

How to Listen to Voicemail Remotely

  1. Dial into your phone (call your DID)
  2. When you begin to hear your Greeting, press * (star)
  3. Enter your passcode

 

Setup Unified Messaging (to Have Your Voicemail Messages Emailed to You)

  1. Login to the Web Portal
  2. Click on the Voicemail tab
  3. Click on the Options subtab
  4. Check 'Enable Email Forwarding'
  5. Enter your Email address in the next field

 

Setup Find-Me/Follow-Me via Webportal

  1. Login to the Web Portal
  2. Click on Call Management tab
  3. Click on Find-me subtab
  4. Click 'Click here to Add a Find-Me List'
  5. Click 'Click here to Add a Find-Me Number'
  6. Name = "Cell Phone"
  7. Phone Number = "your 7-digit local cell phone number"
  8. You can leave the timeouts at the defaults to start with, then adjust with experience with your particular cell carrier
  9. Click 'Save'
  10. Click Call Management tab
  11. Click Call Treatment subtab
  12. Click 'Add'
  13. In the 'Default Forwarding' row, click on the edit icon in the Functions column
  14. In the 'Default Action' drop-down box, choose Find-Me
  15. Click 'Add' to complete the setup

 

How to Make an Overseas Phone Call

  • Dial 9 + 011 + country code + city code + local number

 

How to Call Canada and Caribbean Countries

  • Dial 9 + 1 + area code + local number (just like a domestic long distance call)

 

How to Answer a Second Call

  1. Press the Answer softkey
  2. This puts the first call on hold automatically and answers the second call
  3. To return to the first call, use the center (up/down) scroll key to scroll up to the first call, selecting it (dark bar)
  4. Press the Resume softkey
  5. This automatically puts the active call on hold, or press line button *then* Resume)

 

How to Make a Conference Call

  1. Call the first person
  2. Press the Conf softkey (more, Conf)
  3. Call second person
  4. Press Conf (more, Conf)
  5. Note there are also several other conferencing options for larger conferences.  Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Migration Information

PhoneBoost Migration Frequently Asked Questions

 

Question

Answer

Will my voice mail and Unity passwords change?

Yes. You will be notified of your new passwords and Unity access instructions before your upgrade takes place.

Do I have to rerecord my voice mail greeting?

Yes. We are unable to migrate your existing greeting to the new platform. As a result you will need to re-record your greetings once your migration completes.

What happens to my archived voice mail messages?

We are unable to migrate your stored/archived messages to the new platform. Please make sure you review and note any important voicemail by the evening before your migration. Any messages left on the old platform will be lost.

Will my Auto Attendant greeting need to be re-recorded?

Yes. We are unable to migration your existing greeting to the new platform. As a result you will need to re-record your Auto Attendant, in preparation of the migration, unless you have the existing recording on file.

Will I need to install an updated Unity?

No. Some changes will need to be made to the settings of the application to point it to the new platform.

Who do I contact for Technical and Support issues before the migration takes place?

Until you platform migration takes place, please use your normal channels for technical and support issues.

Who do I contact for Technical and Support issues after the migration takes place?